Terms & Conditions

By accessing or using Creative Soul Sustainable Growth (NPC), hereinafter referred to as ‘CS‘s services, including our project management and construction services, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.

• Site Clearance:

Before the agreed starting date of the project, the client must ensure all renovation/construction areas are cleared of personal belongings and effects. CS will not be held responsible for damages or losses to personal items left on the site during construction.

• Power and Water Connections, Load Shedding, Delays:

It’s the client’s responsibility to ensure active power and water connections before work commencement. CS will make reasonable efforts to adhere to the project schedule but won’t be responsible for delays due to external factors like load shedding or adverse weather.

• Renovations, Alterations, Matching Existing Finishes:

CS will endeavour to match new finishes to existing ones, though perfect matches cannot be guaranteed due to potential supplier changes. Clients agree to accept reasonable variations in finishes and materials.

• Change Requests, Additional Orders:

Changes to project scope must be documented and signed by both parties. Costs for changes must be settled before implementation, failing which, changes revert to the original project requirements.

• Project Timeline and Milestones:

Project Schedule: CS will provide a project schedule outlining key milestones and timelines. The client agrees to cooperate in adhering to the schedule to ensure timely completion of the project.

Milestone Payments: Payments are tied to project milestones as outlined in the project schedule. Failure to meet milestone deadlines may result in delays in subsequent project phases.

• Payment Terms:

Default payment terms are:  

50% scheduling deposit – due on acceptance of quote to enable project scheduling,

30% on project commencement – due on project start date,

10% on 50% completion – due on 50% completion of project,

10% on handover – due on completion of project.

Prompt payment (within 3 working days) is required on all invoices to ensure timely project completion. Late payments may incur a 10% weekly admin charge to cover follow-up’s and standing time.

• Termination of Services:                                                                                    

Either party may terminate services with written notice. If terminated by the client, CS is entitled to payment for all on-site services, materials, and third-party goods, including a cancellation fee of no less than 15% of the project value.

• Guarantees and Warranties:

Guarantees and warranties provided by CS are subject to terms set by suppliers/manufacturers of materials and equipment used. Clients agree to abide by these terms.

• Ownership of Goods:

All materials supplied by CS remain company property until full payment is received. Clients agree not to sell, transfer, or dispose of any materials until full payment is made.

• Dispute Resolution:

Disputes shall be resolved through negotiation, mediation, or arbitration before legal action. Outstanding amounts remain payable during disputes.

• Jurisdiction:

These terms are governed by South African law, and any disputes shall be brought before South African courts.

• Agreement to Terms:

By engaging with Creative Soul Sustainable Growth (NPC), you agree to these terms and conditions. Any deviations require written consent from both parties.